Multi-Project IT Delivery Management – Focus on Web Projects to ImproveCustomer Experience
Tasks:
- IT project management of 4 parallel projects:
- – Introduction of a new web community
- – Optimization and personalization of technical diagnostic workflows on
the web
- – Optimization and personalization of the web help center
- – Ensuring implementation of essential software to meet legal
requirements for the Austrian subsidiary
- Analysis of business requirements from an IT perspective
- Transformation into functional requirements
- Ensuring IT delivery in coordination with business units, IT and external
service providers
- Progress tracking
- Test coordination
- Cutover planning
- Go-live support
- Coordination of bug fixing and planning/support of further optimizations
post go-live
