Project for the Introduction of New B2C Fiber Optic Products (Internet &Telephony)
Tasks:
- Workstream Lead Customer Service – central contact for all customer
service topics in the project
- Design, alignment & introduction of customer contact processes for an
extensive pilot phase
Project References Enno Beuse
BEUSE CONSULTING S.L., CARRER FEMENIES 37, 4/1, 07013 PALMA, SPAIN
Tel. +49-179-4630148 | ebeuse@googlemail.com | www.beuse-consulting.EU
- Design & alignment of customer contact processes for the commercial golive
- Coordination of the build-up of an operational customer service core team
for the pilot phase incl. telesales, customer service hotline and back office
- Operational contact for customer service in the project during the pilot
phase (internal and external)
- Interface management / service provider management with the newly
founded pre-service provider
- Continuous, iterative optimization of operational processes based on
learnings from the pilot phase
- Escalation management
- Management reporting
